I just wanted to share an observation with you and give you full view of the kindness of the Japanese people. Christine, our Mission Director, took us to the Soft Bank store a couple of days ago for a phone. Upon entering, we were greeted quickly and warmly as we walked into the store and ushered to a desk where a young man helped us with our business. That all seemed pretty normal. However, when it was time to leave and all was finished, the young man helping us, took our bags and walked toward the door. We followed, having no idea what he was doing. He opened the door for us and bowed his head with a smile as we stepped out onto the landing. The entrance to the business was on the second floor and there was a stairway on the outside of the building. He started down the stairs with our bags and we followed. Another young man working in the store also stepped out onto the landing behind us as we started down the stairs. When we reached the street, the young man that had worked with us, handed us our bags and with his hands together in front of his face, he bowed to us repeatedly as he thanked us for doing business with Soft Bank. The second young man, still at the top of the stairs, simultaneously bowed and thanked us from the top of the stairs. That was a WOW moment for me! I have been in customer service for years and I have never experienced anything like it! We could learn a few things from these gracious people!
Another gracious moment was today in Japanese class when I told the teachers it was 4:00 o'clock in Japanese, only to have them laugh hysterically and give me the sign for "Do not say that out loud!!"(cross your arms in front of your chest in an "X" and wildly bump them together). Apparently, you have to change the word for "four" when using it to give the time or you say things I had to look up in the Urban Dictionary! Yeah, I definitely don't want to say that out loud!! Live and learn, hopefully! :-)
Shukufuku!
Rhonda
No comments:
Post a Comment